Job Title: Account Renewal Associate 

Company Name: Cloudoon Inc.

Overview: Cloudoon Inc. is a leading cloud computing company dedicated to providing innovative solutions to clients globally. We are seeking a dynamic and results-driven Sales Personnel to join our team in Nigeria. This position is commission-based and offers the opportunity to earn generous commissions by following up on renewals, cross-selling, and upselling Cloudoon services.

Responsibilities:

• Follow up on renewals of existing customer contracts, ensuring timely renewal and retention of customers.
• Identify cross-selling and upselling opportunities to existing customers, promoting additional Cloudoon services and solutions.
• Conduct cold calls and digital sales activities to reach out to potential customers and prospects.
• Build and maintain strong relationships with customers, understanding their needs and offering tailored solutions.
• Collaborate with internal teams, including marketing and customer success, to support sales efforts and achieve targets.
• Track and manage sales pipeline, ensuring accurate forecasting and reporting of sales activities.

Requirements:

• Proven experience in sales roles, preferably in digital sales or technology-related industries.
• Familiarity with cold calling techniques and digital sales channels.
• Strong communication and interpersonal skills, with the ability to build rapport and influence customers.
• Goal-oriented mindset, with a track record of achieving sales targets and delivering results.
• Ability to work independently and remotely, with self-motivation and initiative.
• Knowledge of cloud computing or technology services is a plus.

About the Job

Job Title: Technical Support Intern

Job Overview:

We are seeking a skilled and customer-focused Technical Support Intern to join our dynamic team. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. As a Technical Support Intern, you will play a crucial role in assisting customers with technical issues, troubleshooting problems, and ensuring a positive & excellent customer experience.

**Responsibilities:**

1. **Customer Support:**

  * Provide prompt and effective technical support to customers via phone, email, or chat.

  * Diagnose and troubleshoot technical issues related to software or network connectivity.

2. **Issue Resolution:**

  * Investigate and analyze technical problems, identifying root causes and implementing solutions.

  * Escalate complex issues to the appropriate internal teams for resolution.

3. **Documentation:**

  * Create and maintain detailed documentation, including troubleshooting steps and solutions.

  * Contribute to knowledge base articles to assist customers and internal teams.

4. **Communication:**

  * Communicate technical information in a clear and understandable manner to both technical and non-technical users.

  * Keep customers informed of the status and progress of their technical support requests.

5. **Product Knowledge:**

  * Stay updated on product features, enhancements, and updates.

  * Provide training to customers on the effective use of products and services.

6. **Quality Assurance:**

  * Ensure a high level of customer satisfaction by delivering timely and accurate technical support.

  * Participate in quality assurance activities to enhance overall support effectiveness.

7. **System Maintenance:**

  * Monitor and maintain server and systems uptime to ensure optimal performance.

  * Implement preventive measures to minimize downtime and service interruptions.

8. **Collaboration:**

  * Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.

  * Provide feedback on product improvements based on customer interactions.

9. **Continuous Learning:**

  * Stay current with industry trends, technologies, and best practices in technical support.

  * Attend training sessions and workshops to enhance technical skills.

**Required Skills & Qualifications:**

* Strong troubleshooting and analytical skills

* Excellent verbal and written communication

* Knowledge of networking and software systems

* Proficiency in Linux operating systems and command line

* Available for 12-hour shifts

* Ability to create and manage emergency protocols during system downtimes

* Experience coordinating urgent responses with relevant stakeholders

* Strong prioritization and crisis management skills

* Customer service oriented

* Bachelor's degree in Computer Science.

* Knowledge of ticketing systems

* Basic scripting/programming skills

* Strong documentation abilities

* Time management skills

* Ability to work under pressure

• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused with a passion for delivering exceptional service.
• Available to work 24/7 with one day off in the week(night and day shift.
• Able to perform other roles as assigned.

Starting pay:

25,000KES

Job description

Job Title: Sales Personnel

Company Name: Cloudoon Inc.

Overview:

Cloudoon Inc. is a leading cloud computing company dedicated to providing innovative solutions to clients globally. We are seeking a dynamic and results-driven Sales Personnel to join our team in Kenya. This position is commission-based and offers the opportunity to earn generous commissions by following up on renewals, cross-selling, and upselling Cloudoon services.

Responsibilities:

• Follow up on renewals of existing customer contracts, ensuring timely renewal and retention of customers.
• Identify cross-selling and upselling opportunities to existing customers, promoting additional Cloudoon services and solutions.
• Conduct cold calls and digital sales activities to reach out to potential customers and prospects.
• Build and maintain strong relationships with customers, understanding their needs and offering tailored solutions.
• Collaborate with internal teams, including marketing and customer success, to support sales efforts and achieve targets.
• Track and manage sales pipeline, ensuring accurate forecasting and reporting of sales activities.

Requirements:

• Proven experience in sales roles, preferably in digital sales or technology-related industries.
• Familiarity with cold calling techniques and digital sales channels.
• Strong communication and interpersonal skills, with the ability to build rapport and influence customers.
• Goal-oriented mindset, with a track record of achieving sales targets and delivering results.
• Ability to work independently and remotely, with self-motivation and initiative.
• Knowledge of cloud computing or technology services is a plus.