Hey there! 

We at Truehost Cloud are on the lookout for a Customer Success Associate to be a part of our vibrant team. Your role would be to sprinkle your magic in providing top-notch customer service to our existing and potential clients throughout their journey with us.

You’ll be the superhero who identifies opportunities to engage with clients, answers their queries via email, assists them through live chat, and provides phone support to deliver an exceptional sales experience. This position is based in our Fort Worth, TX Office, and we’re all for a hybrid working model.

Here’s what you’ll be up to:

• Delivering outstanding customer service by assisting with sales and upgrade inquiries.
• Understanding the client’s needs and communicating service information and pricing of various services and plans.
• Building positive and long-term relationships with clients by providing quarterly follow-ups.
• Creating creative solutions for clients with the help of our support and engineering teams.
• Assisting clients with basic level support tasks and escalating issues if required.
• Keeping our CRM records up-to-date.
• Providing accurate weekly sales performance reports to the Team Lead.

What you’ll need to succeed:

• At least a year of related customer service experience, ideally in a sales capacity.
• Experience in a web hosting or similar technology company would be a plus.
• Proficiency in English to communicate technical and potentially complex concepts.
• Effective interpersonal skills.
• A strong customer-focused mindset.
• Proficiency with computers and the ability to learn new software quickly.
• Teamwork skills to overcome obstacles and achieve goals.
• Effective time management skills including multitasking and prioritization.

Why you should apply: Joining Truehost Cloud means being a part of a diverse team that supports your growth. We foster a culture of innovation and a growth mindset where the customer is king. Here are some perks you’ll enjoy:

• Profit-sharing bonuses twice a year.
• Paid time off and company-paid holidays.
• Free VPS hosting and other hosting services.
• Paid parental leave.
• Reimbursement for certifications.
• Opportunities for professional growth through career coaching, job shadowing, peer mentoring, and company-wide training.
• Recognition for your years of service.
• Wellness initiatives.

The pay rate for this position is $15+ hourly plus additional performance bonuses. We can’t wait to meet you! 

Technical Support Specialist

Hello there! 

We’re Truehost Cloud, a fast-growing team dedicated to helping our customers succeed online all over the world. We’re passionate about serving our customers every day with high-level customer service and professionalism, all within a culture of innovation and a growth mindset. We can’t wait to meet you!

We’re looking for a full-time Technical Support Specialist to join our family. You’ll be the superhero our customers turn to for their web hosting services. This position is based in our Fort Worth, TX office, and we’re big fans of the hybrid working model.

Here’s a sneak peek into your day-to-day:

• Customer Support: You’ll provide prompt and effective technical support to our customers via phone, email, or chat, and diagnose and troubleshoot technical issues related to web hosting.
• Issue Resolution: You’ll investigate and analyze technical problems, identify root causes, implement solutions, and escalate complex issues to the appropriate internal teams for resolution.
• Documentation: You’ll create and maintain detailed documentation, including troubleshooting steps and solutions, and contribute to knowledge base articles to assist customers and internal teams.
• Communication: You’ll communicate technical information in a clear and understandable manner to both technical and non-technical users, and keep customers informed of the status and progress of their technical support requests.
• Product Knowledge: You’ll stay updated on product features, enhancements, and updates, and provide training to customers on the effective use of our products and services.
• Quality Assurance: You’ll ensure a high level of customer satisfaction by delivering timely and accurate technical support, and participate in quality assurance activities to enhance overall support effectiveness.
• Collaboration: You’ll collaborate with internal teams, including development and quality assurance, to resolve complex technical issues, and provide feedback on product improvements based on customer interactions.
• Continuous Learning: You’ll stay current with industry trends, technologies, and best practices in technical support, and attend training sessions and workshops to enhance your technical skills.

What we’re looking for:

• A willingness to learn and grow to higher-level technical roles.
• A helpful attitude and friendly disposition.
• Knowledge of Linux.
• Experience creating or hosting websites and a working knowledge of cPanel is preferred.
• Technical problem-solving skills.
• Experience in a helpdesk or call center environment is preferred.
• Ability to explain technical solutions in layman’s terms.

Why you’ll love working with us: At Truehost Cloud, you’ll meet and engage with a diverse team working in the office and remotely across the world, leading to rich relationships and a great environment that supports your growth. We foster a culture of innovation and a growth mindset where the customer is king. Here are some perks you’ll enjoy:

• Profit-sharing bonuses twice a year.
• Paid time off and company-paid holidays.
• Free VPS hosting and other hosting services.
• Paid parental leave.
• Reimbursement for certifications.
• Opportunities for professional growth through career coaching, job shadowing, peer mentoring, and company-wide trainings.
• Recognition for your years of services.
• Wellness initiatives.

The pay rate for this position is $17+ hourly plus additional performance bonuses. We can’t wait to meet you! 

Job Title: Sales Personnel (Commission-Based)

Company Name: Cloudoon Inc.

Overview: Cloudoon Inc. is a leading cloud computing company dedicated to providing innovative solutions to clients globally. We are seeking a dynamic and results-driven Sales Personnel to join our team in Nigeria. This position is commission-based and offers the opportunity to earn generous commissions by following up on renewals, cross-selling, and upselling Cloudoon services.

Responsibilities:

• Follow up on renewals of existing customer contracts, ensuring timely renewal and retention of customers.
• Identify cross-selling and upselling opportunities to existing customers, promoting additional Cloudoon services and solutions.
• Conduct cold calls and digital sales activities to reach out to potential customers and prospects.
• Build and maintain strong relationships with customers, understanding their needs and offering tailored solutions.
• Collaborate with internal teams, including marketing and customer success, to support sales efforts and achieve targets.
• Track and manage sales pipeline, ensuring accurate forecasting and reporting of sales activities.

Requirements:

• Proven experience in sales roles, preferably in digital sales or technology-related industries.
• Familiarity with cold calling techniques and digital sales channels.
• Strong communication and interpersonal skills, with the ability to build rapport and influence customers.
• Goal-oriented mindset, with a track record of achieving sales targets and delivering results.
• Ability to work independently and remotely, with self-motivation and initiative.
• Knowledge of cloud computing or technology services is a plus.

Remuneration: 

This position is commission-based, offering generous commissions on sales achieved. The more you sell, the more you earn!

Job Title; Java Developer.

Job Location: Juja

Job Summary:

We are looking for a talented Java Developer to join our team and help us build and maintain our software products. The ideal candidate will have experience with Java, as well as a strong understanding of object-oriented programming, data structures, and algorithms.

Responsibilities:

Write and maintain high-quality Java code

Work with other developers to design and implement new features

Debug and troubleshoot code

Work with product managers to understand and implement user requirements

Stay up-to-date on the latest Java technologies

Qualifications:

Bachelor's degree in Computer Science or a related field

2+ years of experience with Java development

Strong understanding of object-oriented programming, data structures, and algorithms

Experience with web development frameworks, such as Django or Flask

Experience with testing and debugging software

Excellent communication and teamwork skills

Benefits:

Opportunity to work on challenging and interesting projects

Collaborative and supportive work environment

Chance to make a real impact on the company and its customers

If you are a talented Java Developer with a passion for building great software, we encourage you to apply

Job Title: PHP Developer

Company Name: Cloudoon Inc.

Location; Remote

Overview: 

Are you looking for an exciting opportunity to work in the AI space and create products that transform how users provsion and deploy websites? Cloudoon Inc. is a leading cloud computing company dedicated to providing innovative solutions to clients globally. Our products are rapidly evolving thanks to the new possibilities opened up by AI. We are seeking a skilled and experienced PHP Developer to join our dynamic team. The PHP Developer will be responsible for developing and maintaining web applications and services using PHP, MySQL, and related technologies.

Responsibilities:

Responsibilities:
• Develop and Maintain dynamically generated websites.
• Design, develop, and deploy web applications and services using PHP, MySQL, HTML, CSS, JavaScript, and other relevant technologies.
• Collaborate with cross-functional teams, including designers, product managers, and other developers, to deliver high-quality software solutions.
• Write clean, efficient, and well-documented code, adhering to coding standards and best practices.
• Perform code reviews, debugging, and troubleshooting to identify and resolve performance bottlenecks and issues.
• Integration in house APIs with third-party APIs
• Develop RESTful APIs and web services for internal and external use, following RESTful design principles and standards.

[Requirements]:

• Familiarity with WordPress and large language models is highly preferred
  
• Bachelor's degree in computer science, engineering, or a related field; or equivalent work experience.
• Atleast 2 years of experience as a PHP developer, with a strong proficiency in PHP programming and MySQL database development.
• Proficiency in front-end technologies such as HTML, CSS, JavaScript, and jQuery.
• Experience with PHP frameworks such as Laravel, Symfony, or CodeIgniter is preferred.
• Solid understanding of web development concepts, including MVC architecture, RESTful APIs, and version control systems (e.g., Git).
• Strong problem-solving skills, attention to detail, and ability to work independently and collaboratively in a fast-paced environment.

Job Title: HR Intern

Company Name: Cloudoon Inc

Overview:

We are seeking a motivated and enthusiastic HR Intern to join our team and gain hands-on experience in human resources management. This internship presents an excellent opportunity for individuals interested in pursuing a career in HR to develop essential skills and knowledge in a dynamic workplace environment.

Responsibilities:

• Assist with Recruitment and Onboarding:

• Support the recruitment process by posting job openings, screening resumes, scheduling interviews, and coordinating candidate communication.

• Assist in conducting new hire orientations and onboarding activities to ensure a smooth transition for new employees.

• HR Administration:

• Assist with HR administrative tasks, including maintaining employee records, updating HR databases, and preparing HR-related documents.

• Support the HR team in organizing and maintaining personnel files, records, and documentation in compliance with legal requirements.

• Employee Relations:

• Assist in addressing employee inquiries and concerns, providing guidance and support as needed.

• Participate in employee engagement initiatives and activities to promote a positive work environment and enhance employee morale.

• Training and Development:

• Support the coordination and logistics of training programs, workshops, and development initiatives.

• Assist in tracking employee training and development activities and maintaining training records.

• HR Projects and Initiatives:

• Contribute to HR projects and initiatives, such as policy development, diversity and inclusion programs, and employee recognition efforts.

• Collaborate with the HR team to identify areas for process improvement and implement solutions to enhance HR effectiveness.

Requirements:

• Pursued a diploma/degree in Human Resources, Business Administration, or a related field.

• Strong interest in pursuing a career in HR and willingness to learn and develop new skills.

• Excellent communication and interpersonal skills, with the ability to interact professionally with employees at all levels.

• Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to maintain confidentiality and handle sensitive information with discretion.

Opportunity for Growth:

This internship offers the opportunity to gain valuable experience and exposure to various aspects of HR, with the potential for growth into a HR Assistant role upon successful completion. The HR Intern will receive mentorship and guidance from experienced HR professionals and will have the opportunity to contribute to meaningful projects and initiatives within the HR department.