JOB DESCRIPTION

Position Title: Sales Executive - Cloud Solutions

Company: Cloudoon Inc

Location: Highpoint,Juja

Department: Sales

Employment Type: Full-time

COMPANY OVERVIEW

Cloudoon is a dynamic cloud computing company delivering comprehensive digital solutions to businesses across Kenya, Nigeria, South Africa, USA among others. Our product portfolio includes domain registration, email solutions, cloud servers, local SEO services, and proprietary platforms (Olitt and Jisort) designed to empower businesses in their digital transformation journey.

POSITION SUMMARY

The Sales Executive will be responsible for driving aggressive revenue growth and achieving ambitious unit sales targets across Cloudoon's complete product portfolio. This high-performance role requires a results-oriented professional who can independently prospect, close large deals, and consistently exceed sales quotas. The ideal candidate thrives in a commission-driven environment and possesses the drive to do whatever it takes (within ethical boundaries) to secure clients and maximize revenue.

KEY RESPONSIBILITIES

Sales Performance & Target Achievement

• Meet or exceed monthly, quarterly, and annual revenue and unit targets

• Maintain consistent sales performance metrics and KPIs

Business Development & Client Acquisition

• Proactively identify, prospect, and qualify high-value leads across SME and enterprise segments

• Build and maintain a robust sales pipeline with continuous lead generation

• Conduct cold outreach, networking, and relationship-building activities

• Develop strategic partnerships and referral networks

• Penetrate new market segments and geographic territories

Sales Process Management

• Conduct product demonstrations and technical presentations to potential clients

• Prepare and deliver compelling sales proposals and quotations

• Negotiate contracts, pricing, and terms to close deals efficiently

• Manage the full sales cycle from prospecting to contract signing

• Maintain accurate records in CRM systems and provide regular sales forecasts

• Follow up persistently on leads and opportunities until closure

Client Relationship Management

• Build and maintain strong relationships with key decision-makers

• Understand client business needs and position appropriate Cloudoon solutions

• Provide consultative selling approach to solve client challenges

• Ensure smooth handover to implementation/support teams post-sale

• Generate repeat business and upsell opportunities from existing clients

Market Intelligence

• Stay informed about cloud computing industry trends and competitor activities

• Gather and report market feedback to inform product and pricing strategies

• Identify emerging opportunities and threats in the market

REQUIRED QUALIFICATIONS

Experience

• Sales experience in B2B technology, SaaS, cloud computing, or related industries

• Demonstrated track record of consistently meeting or exceeding aggressive sales targets

• Experience selling complex technical products or services

• Experience managing high-volume sales transactions

Skills & Competencies

Essential:

• Exceptional prospecting and lead generation abilities

• Strong negotiation and closing skills

• Excellent verbal and written communication in English and Kiswahili

• Self-motivated with a hunter mentality and competitive drive

• Ability to work independently with minimal supervision

• Strong organizational and time management skills

• Proficiency in CRM software and Microsoft Office Suite

• Results-oriented with a focus on exceeding targets

Preferred:

• Technical understanding of cloud infrastructure, hosting, domains, and digital solutions

• Existing network of business contacts

PERFORMANCE METRICS

Success in this role will be measured by:

• Achievement of unit and revenue targets across all product lines

• Number of new clients acquired monthly/quarterly

• Client retention and upsell rates

• Revenue generated beyond base targets (commission earnings)

COMPENSATION & BENEFITS

Base Salary: Kes 10,000 retainer

Commission Structure: Uncapped commission on all sales exceeding base product targets

• 15% of total sales exceeding base target

WORK ENVIRONMENT & CONDITIONS

• Office-based with significant time spent on client visits and field sales activities

• Requires flexibility to meet clients outside standard business hours when necessary

• High-pressure, target-driven environment

• Fast-paced startup culture requiring adaptability and resilience

APPLICATION PROCESS

Interested candidates should submit:

1. Current CV/Resume

2. Cover letter detailing your sales achievements with specific numbers and examples

3. Details of your three biggest deals (product/service sold, deal value, sales cycle duration)

4. Contact information for three professional references

EQUAL OPPORTUNITY STATEMENT

Cloudoon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Only shortlisted candidates will be contacted. Canvassing will lead to automatic disqualification.

SEO Writer- Cloudoon Inc

We are looking for an experienced SEO Writer who can write engaging content optimized for both humans and search engines.

You will use researching, writing, and editing skills to produce expert-level articles on assigned topics.

This role goes beyond writing blog posts. You will own SEO performance for an allocated market, create content strategies, and deliver content that drives organic growth and conversions.

Key Responsibilities

You will be expected to:

• Conduct proper keyword research and identify ranking opportunities

• Write high-quality SEO content that ranks and converts

• Develop content strategies based on search demand and business goals

• Analyze performance data (Google Search Console, GA4, SEO tools) to make informed content decisions

• Optimize and update existing content to improve rankings and conversions

• Create landing page copy designed to drive sign-ups, leads, or sales

• Own the full SEO content process for an assigned market, from planning to execution

• Collaborate with marketing and product teams to align content with business goals

• Continue upskilling to grow into a full digital marketing specialist role

Requirements

To qualify for this role, you must:

• 2+ years of experience with SEO and content writing

• Have published articles to submit as writing samples (links required)

• Preferably have experience writing in tech, cloud computing, business, SaaS, or web hosting

• Be able to write long-form SEO guides ranging from 1,500 to 2,500+ words

• Demonstrate strong keyword research skills and the ability to find ranking opportunities

• Be comfortable working with different content types, including blog posts, landing pages, product pages, comparisons, and listicles

• Have strong research skills and the ability to produce accurate content without misinformation, fluff, or regurgitated content

• Ability to write conversion-focused content that drives sign-ups, leads, or sales

• Understanding of E-E-A-T (experience, expertise, authority, trust) and how to apply it in SEO writing

• Understand how to match search intent and write content that feels natural, clear, and human

• Be consistent with deadlines and able to deliver content at scale

• WordPress knowledge is recommended. 

This Role is NOT For You If:

• You don’t have real SEO writing experience

• You haven’t done keyword research GA4 Analysis on your own

• You rely on AI to do research and write for you

• We do prefer individuals who’ve worked as full time employees in the SEO, or digital marketing field.

Cloudoon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

About the Job

Job Title: Technical Support Intern

Job Overview:

We are seeking a skilled and customer-focused Technical Support Intern to join our dynamic team. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. As a Technical Support Intern, you will play a crucial role in assisting customers with technical issues, troubleshooting problems, and ensuring a positive & excellent customer experience.

**Responsibilities:**

1. **Customer Support:**

  * Provide prompt and effective technical support to customers via phone, email, or chat.

  * Diagnose and troubleshoot technical issues related to software or network connectivity.

2. **Issue Resolution:**

  * Investigate and analyze technical problems, identifying root causes and implementing solutions.

  * Escalate complex issues to the appropriate internal teams for resolution.

3. **Documentation:**

  * Create and maintain detailed documentation, including troubleshooting steps and solutions.

  * Contribute to knowledge base articles to assist customers and internal teams.

4. **Communication:**

  * Communicate technical information in a clear and understandable manner to both technical and non-technical users.

  * Keep customers informed of the status and progress of their technical support requests.

5. **Product Knowledge:**

  * Stay updated on product features, enhancements, and updates.

  * Provide training to customers on the effective use of products and services.

6. **Quality Assurance:**

  * Ensure a high level of customer satisfaction by delivering timely and accurate technical support.

  * Participate in quality assurance activities to enhance overall support effectiveness.

7. **System Maintenance:**

  * Monitor and maintain server and systems uptime to ensure optimal performance.

  * Implement preventive measures to minimize downtime and service interruptions.

8. **Collaboration:**

  * Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.

  * Provide feedback on product improvements based on customer interactions.

9. **Continuous Learning:**

  * Stay current with industry trends, technologies, and best practices in technical support.

  * Attend training sessions and workshops to enhance technical skills.

**Required Skills & Qualifications:**

* Strong troubleshooting and analytical skills

* Excellent verbal and written communication

* Knowledge of networking and software systems

* Proficiency in Linux operating systems and command line

* Available for 12-hour shifts

* Ability to create and manage emergency protocols during system downtimes

* Experience coordinating urgent responses with relevant stakeholders

* Strong prioritization and crisis management skills

* Customer service oriented

* Bachelor's degree in Computer Science.

* Knowledge of ticketing systems

* Basic scripting/programming skills

* Strong documentation abilities

* Time management skills

* Ability to work under pressure

• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused with a passion for delivering exceptional service.
• Available to work 24/7 with one day off in the week(night and day shift.
• Able to perform other roles as assigned.

Starting pay:

Naira 190,000

Job Summary:

We are looking for a talented Python Developer to join our team and help us build and maintain our software products. The ideal candidate will have experience with Python, as well as a strong understanding of object-oriented programming, data structures, and algorithms.

Responsibilities:

Write and maintain high-quality Python code

Work with other developers to design and implement new features

Debug and troubleshoot code

Work with product managers to understand and implement user requirements

Stay up-to-date on the latest Python technologies

Qualifications:

Can Solve Logical problems

Experience with Python development

Strong understanding of object-oriented programming, data structures, and algorithms

Experience with web development frameworks, such as Django or Flask

Experience with testing and debugging software

Excellent communication and teamwork skills

The ideal candidate should be willing to provide onsite support and be available outside regular working hours to address any urgent deliverables, issues or downtime i.e can work 24hrs

Benefits:

Opportunity to work on challenging and interesting projects

Collaborative and supportive work environment

Chance to make a real impact on the company and its customers

If you are a talented Python Developer with a passion for building great software, we encourage you to apply.

TikTok Content Creator Intern

Company: Cloudoon
About the Role

We're looking for a dynamic TikTok Content Creator Intern who lives and breathes social media. This isn't just about posting videos—it's about building a community that converts scrollers into loyal customers. If you're aged 19-23 and already crushing it on TikTok, we want to channel that energy into growing our brand.

What You'll Do

• Create scroll-stopping content that makes people stop, watch, and buy
• Go LIVE regularly to engage with our audience in real-time and drive conversions
• Develop and execute a content strategy that turns views into followers and followers into buyers
• Master the algorithm by understanding what content performs and why
• Track and analyze metrics to optimize content for maximum reach and conversion
• Engage with our community through comments, duets, stitches, and trends
• Collaborate with the marketing team to align TikTok content with broader campaign goals
• Stay ahead of trends and adapt quickly to keep our content fresh and relevant

What We're Looking For

• Age 19-23 and genuinely active on TikTok (show us your own page!)
• Proven track record of creating content that gets engagement
• Understanding of TikTok's algorithm and what makes content go viral
• Confident on camera with the ability to go LIVE and connect with viewers
• Creative and energetic personality that shines through on video
• Data-driven mindset – you know your metrics and use them to improve
• Sales-focused – you understand that engagement should lead to conversions
• Self-starter who can work independently and bring fresh ideas to the table

What You'll Get

• Get paid for doing what you already love—scrolling, creating, and going viral
• Hands-on experience in digital marketing and social commerce
• Portfolio building opportunity with real brand growth results
• Creative freedom to experiment and innovate
• Potential for growth into a full-time role based on performance

How to Apply

Subject Line: TikTok Content Creator Intern Application

Please attach:

1. Screenshots of your TikTok page growth metrics
2. Your best-performing posts (with engagement stats)
3. Brief video introduction (30-60 seconds) telling us why you're perfect for this role
4. Your TikTok handle so we can check out your vibe

We're looking for someone who doesn't just understand TikTok—someone who IS TikTok. If that's you, we can't wait to see what you'll create with us.

Devops Intern.

Job Location: Juja, Kenya

Job Summary: 

We are looking for a talented DevOps Intern  to join our team and help us maintain our software products and Kubernetes infrastructure. The ideal candidate will have experience with Python and some experience working with Docker and Kubernetes. A desire to learn more about the role is also a key requirement.

Responsibilities:

- Write and maintain high-quality Python code

- Work with other developers to design and implement new features

- Debug and troubleshoot code

- Work with product managers to understand and implement user requirements

- Stay up-to-date on the latest Python technologies

- Manage Kubernetes clusters (Installations, Upgrading services and Ensuring proper resources availability)

- Maintain and monitor server infrastructure to ensure 99.99% uptime

- Implement and maintain backup and disaster recovery solutions

- Create and maintain automation scripts for routine tasks and deployments

- Set up and manage CI/CD pipelines

- Monitor system performance and optimize resource utilization

- Implement security best practices and ensure compliance

- Provide documentation for systems and processes

- Troubleshoot and resolve infrastructure-related issues

- Manage and optimize cloud resources and costs

Qualifications:

• Proven experience (1 year)  in customer service or support.

• Customer-focused with a passion for delivering exceptional service.

• Strong interpersonal skills.

• Excellent verbal and written English communication skills

• Ability to work independently and collaboratively in a fast-paced environment.

• Available to work 24/7 with one day off in the week(night and day shift).

• Strong desire to grow technical skills

• The ideal candidate should be willing to provide onsite support and be available outside regular working hours to address any urgent deliverables, issues or downtimes

• Able to perform other roles as assigned.

Nice to have:

• Knowledge of Linux/Unix administration 

If you are talented with a passion for building great things and learning, we encourage you to apply.

Job Title: Sales Personnel (Commission-Based)

Company Name: Cloudoon Inc.

Overview: Cloudoon Inc. is a leading cloud computing company dedicated to providing innovative solutions to clients globally. We are seeking a dynamic and results-driven Sales Personnel to join our team in Nigeria. This position is commission-based and offers the opportunity to earn generous commissions by following up on renewals, cross-selling, and upselling Cloudoon services.

Responsibilities:

• Follow up on renewals of existing customer contracts, ensuring timely renewal and retention of customers.
• Identify cross-selling and upselling opportunities to existing customers, promoting additional Cloudoon services and solutions.
• Conduct cold calls and digital sales activities to reach out to potential customers and prospects.
• Build and maintain strong relationships with customers, understanding their needs and offering tailored solutions.
• Collaborate with internal teams, including marketing and customer success, to support sales efforts and achieve targets.
• Track and manage sales pipeline, ensuring accurate forecasting and reporting of sales activities.

Requirements:

• Proven experience in sales roles, preferably in digital sales or technology-related industries.
• Familiarity with cold calling techniques and digital sales channels.
• Strong communication and interpersonal skills, with the ability to build rapport and influence customers.
• Goal-oriented mindset, with a track record of achieving sales targets and delivering results.
• Ability to work independently and remotely, with self-motivation and initiative.
• Knowledge of cloud computing or technology services is a plus.

Remuneration: 

This position is commission-based, offering generous commissions on sales achieved. The more you sell, the more you earn!

Job description

Job Title: Sales Personnel (Commission-Based)

Company Name: Cloudoon Inc.

Overview:

Cloudoon Inc. is a leading cloud computing company dedicated to providing innovative solutions to clients globally. We are seeking a dynamic and results-driven Sales Personnel to join our team in Kenya. This position is commission-based and offers the opportunity to earn generous commissions by following up on renewals, cross-selling, and upselling Cloudoon services.

Responsibilities:

• Follow up on renewals of existing customer contracts, ensuring timely renewal and retention of customers.
• Identify cross-selling and upselling opportunities to existing customers, promoting additional Cloudoon services and solutions.
• Conduct cold calls and digital sales activities to reach out to potential customers and prospects.
• Build and maintain strong relationships with customers, understanding their needs and offering tailored solutions.
• Collaborate with internal teams, including marketing and customer success, to support sales efforts and achieve targets.
• Track and manage sales pipeline, ensuring accurate forecasting and reporting of sales activities.

Requirements:

• Proven experience in sales roles, preferably in digital sales or technology-related industries.
• Familiarity with cold calling techniques and digital sales channels.
• Strong communication and interpersonal skills, with the ability to build rapport and influence customers.
• Goal-oriented mindset, with a track record of achieving sales targets and delivering results.
• Ability to work independently and remotely, with self-motivation and initiative.
• Knowledge of cloud computing or technology services is a plus.

Remuneration:

This position is commission-based, offering generous commissions on sales achieved. The more you sell, the more you earn

About the Job

Job Title: Technical Support Intern

Job Overview:

We are seeking a skilled and customer-focused Technical Support Intern to join our dynamic team. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. As a Technical Support Intern, you will play a crucial role in assisting customers with technical issues, troubleshooting problems, and ensuring a positive & excellent customer experience.

**Responsibilities:**

1. **Customer Support:**

  * Provide prompt and effective technical support to customers via phone, email, or chat.

  * Diagnose and troubleshoot technical issues related to software or network connectivity.

2. **Issue Resolution:**

  * Investigate and analyze technical problems, identifying root causes and implementing solutions.

  * Escalate complex issues to the appropriate internal teams for resolution.

3. **Documentation:**

  * Create and maintain detailed documentation, including troubleshooting steps and solutions.

  * Contribute to knowledge base articles to assist customers and internal teams.

4. **Communication:**

  * Communicate technical information in a clear and understandable manner to both technical and non-technical users.

  * Keep customers informed of the status and progress of their technical support requests.

5. **Product Knowledge:**

  * Stay updated on product features, enhancements, and updates.

  * Provide training to customers on the effective use of products and services.

6. **Quality Assurance:**

  * Ensure a high level of customer satisfaction by delivering timely and accurate technical support.

  * Participate in quality assurance activities to enhance overall support effectiveness.

7. **System Maintenance:**

  * Monitor and maintain server and systems uptime to ensure optimal performance.

  * Implement preventive measures to minimize downtime and service interruptions.

8. **Collaboration:**

  * Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.

  * Provide feedback on product improvements based on customer interactions.

9. **Continuous Learning:**

  * Stay current with industry trends, technologies, and best practices in technical support.

  * Attend training sessions and workshops to enhance technical skills.

**Required Skills & Qualifications:**

* Strong troubleshooting and analytical skills

* Excellent verbal and written communication

* Knowledge of networking and software systems

* Proficiency in Linux operating systems and command line

* Available for 12-hour shifts

* Ability to create and manage emergency protocols during system downtimes

* Experience coordinating urgent responses with relevant stakeholders

* Strong prioritization and crisis management skills

* Customer service oriented

* Bachelor's degree in Computer Science.

* Knowledge of ticketing systems

* Basic scripting/programming skills

* Strong documentation abilities

* Time management skills

* Ability to work under pressure

• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused with a passion for delivering exceptional service.
• Available to work 24/7 with one day off in the week(night and day shift.
• Able to perform other roles as assigned.

Starting pay:

25,000KES