Job Summary:

We are looking for a talented Python Developer to join our team and help us build and maintain our software products. The ideal candidate will have experience with Python, as well as a strong understanding of object-oriented programming, data structures, and algorithms.

Responsibilities:

Write and maintain high-quality Python code

Work with other developers to design and implement new features

Debug and troubleshoot code

Work with product managers to understand and implement user requirements

Stay up-to-date on the latest Python technologies

Qualifications:

Can Solve Logical problems

Experience with Python development

Strong understanding of object-oriented programming, data structures, and algorithms

Experience with web development frameworks, such as Django or Flask

Experience with testing and debugging software

Excellent communication and teamwork skills

The ideal candidate should be willing to provide onsite support and be available outside regular working hours to address any urgent deliverables, issues or downtime i.e can work 24hrs

Benefits:

Opportunity to work on challenging and interesting projects

Collaborative and supportive work environment

Chance to make a real impact on the company and its customers

If you are a talented Python Developer with a passion for building great software, we encourage you to apply.

Job Title: Account Renewal Associate 

Company Name: Cloudoon Inc.

Overview: Cloudoon Inc. is a leading cloud computing company dedicated to providing innovative solutions to clients globally. We are seeking a dynamic and results-driven Sales Personnel to join our team in Nigeria. This position is commission-based and offers the opportunity to earn generous commissions by following up on renewals, cross-selling, and upselling Cloudoon services.

Responsibilities:

• Follow up on renewals of existing customer contracts, ensuring timely renewal and retention of customers.
• Identify cross-selling and upselling opportunities to existing customers, promoting additional Cloudoon services and solutions.
• Conduct cold calls and digital sales activities to reach out to potential customers and prospects.
• Build and maintain strong relationships with customers, understanding their needs and offering tailored solutions.
• Collaborate with internal teams, including marketing and customer success, to support sales efforts and achieve targets.
• Track and manage sales pipeline, ensuring accurate forecasting and reporting of sales activities.

Requirements:

• Proven experience in sales roles, preferably in digital sales or technology-related industries.
• Familiarity with cold calling techniques and digital sales channels.
• Strong communication and interpersonal skills, with the ability to build rapport and influence customers.
• Goal-oriented mindset, with a track record of achieving sales targets and delivering results.
• Ability to work independently and remotely, with self-motivation and initiative.
• Knowledge of cloud computing or technology services is a plus.

Junior Devops.

Job Location: Juja, Kenya

Job Summary: 

We are looking for a talented Junior DevOps to join our team and help us maintain our software products and Kubernetes infrastructure. The ideal candidate will have experience with Python and some experience working with Docker and Kubernetes. A desire to learn more about the role is also a key requirement.

Responsibilities:

- Write and maintain high-quality Python code

- Work with other developers to design and implement new features

- Debug and troubleshoot code

- Work with product managers to understand and implement user requirements

- Stay up-to-date on the latest Python technologies

- Manage Kubernetes clusters (Installations, Upgrading services and Ensuring proper resources availability)

- Maintain and monitor server infrastructure to ensure 99.99% uptime

- Implement and maintain backup and disaster recovery solutions

- Create and maintain automation scripts for routine tasks and deployments

- Set up and manage CI/CD pipelines

- Monitor system performance and optimize resource utilization

- Implement security best practices and ensure compliance

- Provide documentation for systems and processes

- Troubleshoot and resolve infrastructure-related issues

- Manage and optimize cloud resources and costs

Qualifications:

• Proven experience (1 year)  in customer service or support.

• Customer-focused with a passion for delivering exceptional service.

• Strong interpersonal skills.

• Excellent verbal and written English communication skills

• Ability to work independently and collaboratively in a fast-paced environment.

• Available to work 24/7 with one day off in the week(night and day shift).

• Strong desire to grow technical skills

• The ideal candidate should be willing to provide onsite support and be available outside regular working hours to address any urgent deliverables, issues or downtimes

• Able to perform other roles as assigned.

Nice to have:

• Knowledge of Linux/Unix administration 

If you are talented with a passion for building great things and learning, we encourage you to apply.

About the Job

Job Title: Technical Support Intern

Job Overview:

We are seeking a skilled and customer-focused Technical Support Intern to join our dynamic team. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. As a Technical Support Intern, you will play a crucial role in assisting customers with technical issues, troubleshooting problems, and ensuring a positive & excellent customer experience.

**Responsibilities:**

1. **Customer Support:**

  * Provide prompt and effective technical support to customers via phone, email, or chat.

  * Diagnose and troubleshoot technical issues related to software or network connectivity.

2. **Issue Resolution:**

  * Investigate and analyze technical problems, identifying root causes and implementing solutions.

  * Escalate complex issues to the appropriate internal teams for resolution.

3. **Documentation:**

  * Create and maintain detailed documentation, including troubleshooting steps and solutions.

  * Contribute to knowledge base articles to assist customers and internal teams.

4. **Communication:**

  * Communicate technical information in a clear and understandable manner to both technical and non-technical users.

  * Keep customers informed of the status and progress of their technical support requests.

5. **Product Knowledge:**

  * Stay updated on product features, enhancements, and updates.

  * Provide training to customers on the effective use of products and services.

6. **Quality Assurance:**

  * Ensure a high level of customer satisfaction by delivering timely and accurate technical support.

  * Participate in quality assurance activities to enhance overall support effectiveness.

7. **System Maintenance:**

  * Monitor and maintain server and systems uptime to ensure optimal performance.

  * Implement preventive measures to minimize downtime and service interruptions.

8. **Collaboration:**

  * Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.

  * Provide feedback on product improvements based on customer interactions.

9. **Continuous Learning:**

  * Stay current with industry trends, technologies, and best practices in technical support.

  * Attend training sessions and workshops to enhance technical skills.

**Required Skills & Qualifications:**

* Strong troubleshooting and analytical skills

* Excellent verbal and written communication

* Knowledge of networking and software systems

* Proficiency in Linux operating systems and command line

* Available for 12-hour shifts

* Ability to create and manage emergency protocols during system downtimes

* Experience coordinating urgent responses with relevant stakeholders

* Strong prioritization and crisis management skills

* Customer service oriented

* Bachelor's degree in Computer Science.

* Knowledge of ticketing systems

* Basic scripting/programming skills

* Strong documentation abilities

* Time management skills

* Ability to work under pressure

• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused with a passion for delivering exceptional service.
• Available to work 24/7 with one day off in the week(night and day shift.
• Able to perform other roles as assigned.

Starting pay:

25,000KES

Job description

Job Title: Sales Personnel

Company Name: Cloudoon Inc.

Overview:

Cloudoon Inc. is a leading cloud computing company dedicated to providing innovative solutions to clients globally. We are seeking a dynamic and results-driven Sales Personnel to join our team in Kenya. This position is commission-based and offers the opportunity to earn generous commissions by following up on renewals, cross-selling, and upselling Cloudoon services.

Responsibilities:

• Follow up on renewals of existing customer contracts, ensuring timely renewal and retention of customers.
• Identify cross-selling and upselling opportunities to existing customers, promoting additional Cloudoon services and solutions.
• Conduct cold calls and digital sales activities to reach out to potential customers and prospects.
• Build and maintain strong relationships with customers, understanding their needs and offering tailored solutions.
• Collaborate with internal teams, including marketing and customer success, to support sales efforts and achieve targets.
• Track and manage sales pipeline, ensuring accurate forecasting and reporting of sales activities.

Requirements:

• Proven experience in sales roles, preferably in digital sales or technology-related industries.
• Familiarity with cold calling techniques and digital sales channels.
• Strong communication and interpersonal skills, with the ability to build rapport and influence customers.
• Goal-oriented mindset, with a track record of achieving sales targets and delivering results.
• Ability to work independently and remotely, with self-motivation and initiative.
• Knowledge of cloud computing or technology services is a plus.