Job Title: Technical Support Intern
Job Overview:
We are seeking a skilled and customer-focused Technical Support Intern to join our dynamic team. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. As a Technical Support Intern, you will play a crucial role in assisting customers with technical issues, troubleshooting problems, and ensuring a positive & excellent customer experience.
Responsibilities:
1. Customer Support:
* Provide prompt and effective technical support to customers via phone, email, or chat.
* Diagnose and troubleshoot technical issues related to software or network connectivity.
2. Issue Resolution:
* Investigate and analyze technical problems, identifying root causes and implementing solutions.
* Escalate complex issues to the appropriate internal teams for resolution.
3. Documentation:
* Create and maintain detailed documentation, including troubleshooting steps and solutions.
* Contribute to knowledge base articles to assist customers and internal teams.
4. Communication:
* Communicate technical information in a clear and understandable manner to both technical and non-technical users.
* Keep customers informed of the status and progress of their technical support requests.
5. **Product Knowledge:**
* Stay updated on product features, enhancements, and updates.
* Provide training to customers on the effective use of products and services.
6. Quality Assurance:
* Ensure a high level of customer satisfaction by delivering timely and accurate technical support.
* Participate in quality assurance activities to enhance overall support effectiveness.
7. System Maintenance:
* Monitor and maintain server and systems uptime to ensure optimal performance.
* Implement preventive measures to minimize downtime and service interruptions.
8. Collaboration:
* Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.
* Provide feedback on product improvements based on customer interactions.
9. Continuous Learning:
* Stay current with industry trends, technologies, and best practices in technical support.
* Attend training sessions and workshops to enhance technical skills.
Required Skills & Qualifications:
* Strong troubleshooting and analytical skills
* Excellent verbal and written communication
* Knowledge of networking and software systems
* Proficiency in Linux operating systems and command line
* Available for 12-hour shifts
* Ability to create and manage emergency protocols during system downtimes
* Experience coordinating urgent responses with relevant stakeholders
* Strong prioritization and crisis management skills
* Customer service oriented
* Bachelor's degree in Computer Science
* Knowledge of ticketing systems
* Basic scripting/programming skills
* Strong documentation abilities
* Time management skills
* Ability to work under pressure
* Ability to work independently and collaboratively in a fast-paced environment.
* Customer-focused with a passion for delivering exceptional service.
* Available to work 24/7 with one day off in the week(night and day shift.
* Able to perform other roles as assigned.
ux background
Nice to have
- Experience in writing online content
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
Trainings
Sport Activity
Play any sport with colleagues.
Eat & Drink
coffee and
snacks provided.
