All Courses

Communication Etiquette Course

On behalf of the entire team, we welcome you to Ryanada Limited and wish you success here. At Ryanada we believe that every employee contributes directly to the growth and success of the company and we hope you will take pride to be a member of our teams. This Handbook was developed to describe some of the expectations of our employees and to outline policies. 

The employees should thus familiarize themselves with the handbook as soon as possible as it answers most of the questions about employment with Ryanada Limited. This guide will help you better understand our vision for the future of our business and the challenges that is ahead. We hope that your experience here will be challenging, enjoyable, and rewarding. 

Once again, Welcome!

This course is intended to create a polished customer care representative with in-depth understanding of the elements that constitute a great customer experience. 

This course details the principles the company hold in very high regard and must be adhered to by all our employees.

Here, you are guided on the standard structure of our calls and the best way to approach/respond to certain issues.

Course name: Complete Growth Mindset.

Course Link: https://www.udemy.com/course/the-complete-growth-mindset-course-the-mindset-for-success/

Login Credentials.Username: truehostcloud@gmail.com

Password: r6g5YaP376qTgPtQuiz

link:     https://dash.cloudoon.com/survey/start/1b4f05eb-cb79-449e-8c07-5943aba3a743

The aim of this short course is to introduce you to the Chatwoot platform, what is expected of Agents on Chat and general overview.

This course is meant to provide an overview of how the ticket platform works and other expectations.

This course introduces one to understand our policies to aid in day to day operations. 

Common tasks, terminologies used for the hosting services. 

A basic introduction to cyberpanel , installation , features and management. 

A primer on Data migration across different panels or service providers. 

Additional information relating to managing Cyberpanel Servers. 

Additional Information related to operating a CWP server. 

A simple course to get familiar with SSLs.

For all teams. 

Learn more about the current offered Truehost Products and Services. 

Equiping the team with the knowledge needed to understand Data Protection and ensure compliance with the Kenya Data Protection Act of 2019

This course will equip participants with the essential skills and knowledge to effectively troubleshoot common issues encountered in web hosting environments.

Understanding customer needs, empathy, active listening, and handling complaints.

This course structure combines theoretical knowledge with practical activities and scenarios to help you understand and implement professionalism and work ethic effectively in the web hosting industry.

Understand the importance of onboarding in web hosting and the key steps involved.

This course is designed to equip learners with essential problem-solving skills to effectively troubleshoot and resolve common web hosting issues.