Customer Service Fundamentals
Understanding customer needs, empathy, active listening, and handling complaints.
| Responsible | Daniel Kibera |
|---|---|
| Last Update | 01/10/2025 |
| Completion Time | 2 hours 55 minutes |
| Members | 6 |
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Course Outline1Lessons ·
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Module 1: Introduction to Customer Service1Lessons ·
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Module 2: Understanding Customer Needs1Lessons ·
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Module 3: Developing Empathy and Active Listening Skills1Lessons ·
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Module 4: Effective Communication.1Lessons ·
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Module 5: Handling Complaints and Difficult Customers1Lessons ·
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Module 6: Building Long-Term Customer Relationships2Lessons ·
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Quiz
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