Handling Complaints and Difficult Customers

Course Outline
- Course Outline
Module 1: Introduction to Customer Service
- Introduction to Customer Service
Module 2: Understanding Customer Needs
- Understanding Customer Needs
Module 3: Developing Empathy and Active Listening Skills
- Developing Empathy and Active Listening Skills
Module 4: Effective Communication.
- Effective Communication.
Module 5: Handling Complaints and Difficult Customers
- Handling Complaints and Difficult Customers
Module 6: Building Long-Term Customer Relationships
- Building Long-Term Customer Relationships
- Quiz