Technical Support Intern

Job Title: Technical Support Personnel

Job Overview:

We are seeking a skilled and customer-focused Technical Support Intern to join our dynamic team. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for providing exceptional customer service. As a Technical Support Intern, you will play a crucial role in assisting customers with technical issues, troubleshooting problems, and ensuring a positive & execellent customer experience.

Responsibilities:

1. Customer Support:

   • Provide prompt and effective technical support to customers via phone, email, or chat.
   • Diagnose and troubleshoot technical issues related to software or network connectivity.

2. Issue Resolution:

   • Investigate and analyze technical problems, identifying root causes and implementing solutions.
   • Escalate complex issues to the appropriate internal teams for resolution.

3. Documentation:

   • Create and maintain detailed documentation, including troubleshooting steps and solutions.
   • Contribute to knowledge base articles to assist customers and internal teams.

4. Communication:

   • Communicate technical information in a clear and understandable manner to both technical and non-technical users.
   • Keep customers informed of the status and progress of their technical support requests.

5. Product Knowledge:

   • Stay updated on product features, enhancements, and updates.
   • Provide training to customers on the effective use of products and services.

6. Quality Assurance:

   • Ensure a high level of customer satisfaction by delivering timely and accurate technical support.
   • Participate in quality assurance activities to enhance overall support effectiveness.

7. Collaboration:

   • Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.
   • Provide feedback on product improvements based on customer interactions.

8. Continuous Learning:

   • Stay current with industry trends, technologies, and best practices in technical support.
   • Attend training sessions and workshops to enhance technical skills.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience (1 year) in Linux.
• Strong knowledge of software, hardware, and network troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused with a passion for delivering exceptional service.
• Available to work 24/7 with one day off in the week(night and day shift.
• Able to perform other roles as assigned.