Customer Service Intern

Job Title: Customer Service Intern

Job Overview:

We are seeking a skilled and customer-focused Customer Service Intern to join our dynamic team. The ideal candidate should have excellent communication skills, a passion for providing exceptional customer service, and a desire to grow their technical skills. As a Customer Service Intern, you will play a crucial role in assisting customers, troubleshooting issues, and ensuring a positive and excellent customer experience.

Responsibilities:

1. Customer Support:

   • Provide prompt and effective support to customers via phone, ticket, or chat.
   • Address customer inquiries and issues (technical & non-technical) with a focus on delivering excellent service.
     
     

2. Issue Resolution:

   • Investigate and analyze customer problems (technical & non-technical) , identifying root causes and implementing solutions.
   • Escalate complex issues to the appropriate internal teams for resolution.
     
     

3. Documentation:

   • Create and maintain detailed documentation, including troubleshooting steps and solutions.
   • Contribute to knowledge base articles to assist customers and internal teams.
     
     

4. Communication:

   • Communicate technical information in a clear and understandable manner to both technical and non-technical users.
   • Keep customers informed of the status and progress of their technical support requests.
     
     

5. Product Knowledge:

   • Stay updated on product features, enhancements, and updates.
   • Provide training to customers on the effective use of products and services.
     
     

6. Quality Assurance:

   • Ensure a high level of customer satisfaction by delivering timely and accurate support.
   • Participate in quality assurance activities to enhance overall support effectiveness.
     
     

7. Collaboration:

   • Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.
   • Provide feedback on product improvements based on customer interactions.
     
     

8. Continuous Learning:

   • Stay current with industry trends, technologies, and best practices in customer support.
   • Attend training sessions and workshops to enhance technical skills.
     
     

Qualifications:

• Proven experience (1 year)  in customer service or support.
• Customer-focused with a passion for delivering exceptional service.
• Strong interpersonal skills.
• Excellent verbal and written English communication skills
• Ability to work independently and collaboratively in a fast-paced environment.
• Available to work 24/7 with one day off in the week(night and day shift).
• Strong desire to grow technical skills
• Able to perform other roles as assigned.