Customer Service Intern

NAIROBI, Kenya

Job Title: Customer Service Intern

Job Overview:

We are seeking a skilled and customer-focused Customer Service Intern to join our dynamic team. The ideal candidate should have excellent communication skills, a passion for providing exceptional customer service, and a desire to grow their technical skills. As a Customer Service Intern, you will play a crucial role in assisting customers, troubleshooting issues, and ensuring a positive and excellent customer experience.

Responsibilities:

  1. Customer Support:

    • Provide prompt and effective support to customers via phone, ticket, or chat.
    • Address customer inquiries and issues (technical & non-technical) with a focus on delivering excellent service.

  2. Issue Resolution:

    • Investigate and analyze customer problems (technical & non-technical) , identifying root causes and implementing solutions.
    • Escalate complex issues to the appropriate internal teams for resolution.

  3. Documentation:

    • Create and maintain detailed documentation, including troubleshooting steps and solutions.
    • Contribute to knowledge base articles to assist customers and internal teams.

  4. Communication:

    • Communicate technical information in a clear and understandable manner to both technical and non-technical users.
    • Keep customers informed of the status and progress of their technical support requests.

  5. Product Knowledge:

    • Stay updated on product features, enhancements, and updates.
    • Provide training to customers on the effective use of products and services.

  6. Quality Assurance:

    • Ensure a high level of customer satisfaction by delivering timely and accurate support.
    • Participate in quality assurance activities to enhance overall support effectiveness.

  7. Collaboration:

    • Collaborate with internal teams, including development and quality assurance, to resolve complex technical issues.
    • Provide feedback on product improvements based on customer interactions.

  8. Continuous Learning:

    • Stay current with industry trends, technologies, and best practices in customer support.
    • Attend training sessions and workshops to enhance technical skills.

Qualifications:

  • Proven experience (1 year)  in customer service or support.
  • Customer-focused with a passion for delivering exceptional service.
  • Strong interpersonal skills.
  • Excellent verbal and written English communication skills
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Available to work 24/7 with one day off in the week(night and day shift).
  • Strong desire to grow technical skills
  • Able to perform other roles as assigned.
Customer Service Skills
Technical Expertise

Responsibilities

  • Achieve monthly Customer Satisfaction targets
  • Handle client issues by offering timely and accurate solutions

Must Have

  • Strong customer service skills
  • Passion to learn technical skills
  • Highly creative
  • Strong analytical skills

Nice to have

  • Experience with cPanel
  • Experience with Linux servers
  • Experience with wordpress & other CMS

What's great in the job?


  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities and autonomy
  • Expand your knowledge of various business industries
  • Create content that will help our users on a daily basis
  • Real responsibilities and challenges in a fast evolving company
Our Product

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